Frequently Asked Questions

SYR is a leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. SYR empowers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life.

SYR’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for engineers and purchasers at small and large enterprise companies to tap into global manufacturing capacity and create resilient supply chains.

Although our trademark is an AI-generated instant quotation tool, SYR’s strength lies in its large team of engineers, production managers, account managers, quality controllers and many others. The SYR Manufacturing team is spread across the four corners of the continent, its official headquarters being in Chelmsford, United Kingdom.

Our teammates are SYR’s most important asset. The powerful combination of their unique knowledge and abilities drives our company and its marketplace. We embrace both independent thought and teamwork to tackle tough problems, empowering our team to find the best solutions.

SYR has a team of manufacturing specialists in-house to help you with your manufacturing projects. SYR also has in-house manufacturing specialists to help customers source suppliers for projects with special requirements and manage suppliers through the manufacturing and delivery process.

We provide manufacturing services for all industries that require metal and polymer custom and serial production parts, amongst which:

• Aerospace
• Automotive
• Consumer goods
• Electronics & Robotics
• Energy
• Engineering
• Machine building
• Medical

The diversity of our services allows us to meet most of your requirements, whatever the application.

SYR’s customers range from self-funded startups to Fortune 100 companies. Over 85,000+ engineers and purchasing leaders from companies like BMW, General Electrics, Dell and Bosch trust our services. Learn more about SYR’s customers’ success stories.

We take your intellectual property very seriously. Every drawing, sketch or picture you upload to our system is kept completely secure. We use state-of-the-art security algorithms. Traffic at our website is secured by the SHA-256 algorithm with RSA encryption.

Once your order is placed, only the provider who actually manufactures your part has access to the part drawing. All workshops in our network are under contract to protect your IP. If you require a special non-disclosure agreement (NDA), please request it from your dedicated account manager.

Yes. There are two ways for the customer and SYR to work with a Non-Disclosure Agreement (NDA):

• The customer’s company already has an NDA. The NDA is to be reviewed and signed by SYR and the customer
• The customer’s company doesn’t have an NDA, in which case SYR can provide its own NDA. The NDA is then to be reviewed and signed by both parties

SYR.sg and its CAD add-ins are free to use to get online quotes. The quoted price you see is what you pay, and there are no recurring charges for using SYR’s services!

Yes. Our instant quoting functions are available for private customers without limitations. You can always get instant quotes with standard quote configuration:

• Manufacturing process: CNC machining, sheet metal fabrication or 3D printing
• File formats: STEP, STP, SLDPRT, STL, SAT, 3DXML, 3MF, PRT, IPT, CATPART, X_T, PTC, X_B + DXF (for sheet cutting)
• Line item value: up to €7,000
• Line item quantity: up to 1,000 pcs
• Standard material and finishing: Hundreds of combinations available in the Instant Quoting Engine®

However, there are some cases when a manual project review by our engineers or placing team is needed. It is only available for corporate accounts, so individual customers cannot perform the following actions:

• Quote 2D drawings. Technical drawings can’t be instantly quoted by the Instant Quoting Engine and require a manual review.
• Request custom features for your parts.

Please note that since you won’t have a corporate account, you will have to pre-pay all your orders.

We offer over 16 manufacturing processes:

• CNC machining (milling, turning, drilling)
• Sheet metal fabrication (laser, plasma waterjet cutting and bending)
• 3D printing (HP MJF, FDM, SLS, SLA, DMLS, Carbon DLS, Polyjet)
• Injection moulding (injection moulding, overmoulding, insert moulding)
• Die casting
• Vacuum casting
• Compression moulding
• Foam moulding
• Thermoforming

For any custom requests, reach out to your assigned sales representative or contact us at info@syreducer.com.

SYR offers a wide selection of over 150 common metals and plastics as well as custom and rare materials. In the Instant Quoting Engine, you can choose material from the list or type the name of the custom material your project requires.

Find more information in our material section.

SYR has built a manufacturing network of over 5,000 manufacturing partners globally. In addition to it, we use advanced IT technologies that allow us to efficiently manage our manufacturing network and place production jobs. Such a scale and the use of modern technologies allow us to always offer reasonable lead times that are competitive with conventional ways of sourcing parts.

SYR does not own its own workshops, but we do have a massive manufacturing network worldwide with over 5,000 partners worldwide. SYR consolidates the supply chain by having a single storefront for multiple manufacturing options, while also mitigating any risk associated with sourcing through its 5,000+ manufacturer marketplace.

The parts you order are sent through SYR’s Manufacturing Partner Network. This is a vetted network of professional manufacturers from job shops to serialized production facilities. SYR uses its AI-driven technology to pair projects with those manufacturers best suited to produce the parts on time and to your requirements.

Once you place an order in the SYR Instant Quoting Engine®, we will find the most optimal partner to manufacture your parts. Optimal partners are workshops with the right capabilities and availability for your project, who can start working on your order immediately.

In case of repeated orders, we ensure that the batches of parts will be manufactured by the same provider, subject to the availability of the latter.

We work with both custom and general tolerances: ISO 2768 (fine, medium) and ISO 286 (Grades 8, 7, 6) for CNC machining and sheet metal fabrication. Learn more about subtractive manufacturing standard tolerances.

Even though there are no international standards on tolerances for 3D printing, tolerances play a key role in the final dimensions of the part. In 3D printing, the major factors influencing the tolerances are material shrinkage (change in volume from a change in state from liquid to solid), layer thickness minimum feature size and build size (maximum size of the part to be printed, depending on the technology). Learn more about the tolerances applied to each 3D printing process.

As far as formative technologies are concerned, we work according to the following standards: DIN 16742 for injection moulding and compression moulding, and ISO 8062 for die casting. As for vacuum casting, a standard ±0.5 mm is usually applied. Tighter tolerances are upon request.

We accept payments by credit cards, PayPal, invoices (bank transfer) and others.

The SYR Instant Quoting Engine can automatically quote thousands of different shapes, features, and configurations! To do it needs a suitable file type:

• If the computational geometry algorithms of the Instant Quoting Engine can analyse your part geometry, it will be able to give you an instant quote.
• If the algorithms cannot analyse your design, the line item quantity or value is high, or you added custom features, your part will require additional review by our engineers.

File types & requirements for getting instant quotes

Our Instant Quoting Engine supports all popular CAD files (STEP, STP, SLDPRT, STL, IPT, 3DXML, CATPART, PTC, PRT, SAT and DXF). You can also submit PDF files for technical drawings or quotes for formative manufacturing technologies.

• Solid/Parasolid file types like STEP, SLDPRT, IPT, PRT and SAT can quote in any process.
• Mesh-based formats like STL, 3MF, and 3DXML can quote 3D printing services.
• 2D X_B and DXF files are specific to sheet cutting services.
• Model-Based Definition (MBD) or Part Modeling Information (PMI) is not supported at this time and should be captured with an attached technical drawing on the quote.
• Upper-level assembly files can be uploaded in an STP format but will require individual part files uploaded for quoting. Native CAD assembly files like SLDASM and IAM do not have solid model information and will not load on SYR’s platform.
• Please remove or suppress any multi-body features, such as installed inserts, before uploading part models.

File types for can be quoted manually

If you only have technical drawings you can also upload them to the Instant Quoting Engine. In this case, you can configure the project requirements, specifying all necessary parameters – quantities, materials, finishing options etc. – and request a manual quote. File types that the platform supports: DWS, DWF, DWG, PDF.

Please note that without a 3D model, the system won’t be able to deliver an automatic quote. Photos, hand drawings and other files that are not 3D files will not be automatically quoted.

SYR utilises rigorous processes to ensure the highest manufacturing standards for your custom parts, inspecting dimensions and visual aspects both during and after production to deliver on-time and precisely tailored components.

We ensure quality through:

• Only working with the best suppliers on the market
• A scoring system for our manufacturing partners
• Clear QA instructions & standards for the manufacturing facilities
• Our own QC lab & QC team for complex and critical parts
• External QC labs

If you require quality control reports – please specify the certifications you need in your enquiry. Typically, the control procedures could be supported by material certificates, conformity certificates, and reports of inspections. Please make sure to specify the quality control procedures before placing the order – introducing them once the production has started is very difficult.

Yes, standard quality control of the part is done onsite by the manufacturer. For each order, partners are required to take pictures of the parts and upload them to the platform before sending out the parcel.

Parts can also be controlled by external QA labs in order to confirm specific properties (e.g. material composition, high accuracy dimensions, quality of welds, etc.) for an additional cost.

Yes. The following quality documents can be purchased for all our manufacturing technologies (CNC machining, sheet metal fabrication, 3D printing, injection moulding, die casting, vacuum casting and compression moulding):

• CMM Inspection Report
• Material Certificate (for metals only)
• Standard Measurement Protocol
• First Article Inspection Report (FAIR)
• RoHS (Restriction of Hazardous Substances Directive)
• REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals)
• Certificate of Conformance